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This process will bring up so many memories. What if it is too emotional for me to handle?

It's true!  This process can be very emotional, BUT we’ll partner with you to walk the path.  It is a grieving process and it is healthy to grieve.  A new season lies ahead and holds good things for you.  Sharing stories during the process is important.  We love to listen!

We cry with our clients all the time.  We’ll move at your pace.  If you need to remove yourself from the process to take a break that is ok!

I have too much stuff. What will I do with it all?

  • Together we'll have a look at your new space vs. your existing space
  • We'll talk about options for multi purpose furniture in your new space
  • We’ll help with the physical task of sorting things out so that you can see like things together. This helps to make the decision making process easier.
  • We'll load up items for donation and deliver them to the agreed upon location at no extra charge.
  • We'll deal with garbage and recycling

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I lack the physical ability and/or energy to do this on my own. I don't know where to start!

We’ll be your hands and feet.  Sessions of varying lengths can be scheduled to meet your energy level.  We do the physical labour.  You can direct us from the comfort of your chair :)  Our staff is fit and able to do what needs to done.

What if my kids don’t want my stuff?

This is often the reality and that can be heartbreaking!  Often the kids have their own homes established and furnished and they don't want items that we had hoped they would.

Senior's Move has lots of options for dispersal.

  • if you have a unique collection we’ll research creative solutions
  • live and on-line auction
  • antique dealers
  • area thrift shops
  • women's shelters
  • local churches supporting families in need

Once all the decisions have been made it still needs to be packed, moved and unpacked. It exhausts me just thinking about it!

Creating your new home is our opportunity to shine!  Our experienced staff will:

  • provide all the necessary packing supplies
  • take photos of your shelves, surfaces and wall groupings so we can duplicate them at the new home
  • pack your treasured possessions with care
  • book and supervise experienced movers as they handle your possessions
  • ensure that all furniture items are blanketed previous to moving
  • unpack and set-up your new home in an efficient and organized manner - placing items as per the agreed upon floor plan
  • take away all the used packing paper and boxes

WOW!!! What a couple of days!  We are in awe about what has been accomplished.  Mom was truly dumbfounded and 'whelmed, as we call it, when she stopped in last night just before the end.  The early evening sun was streaming in through the windows and the space positively glowed with loveliness and light.  The ladies were wonderfully attentive to the finest of details, wanting it to be just right for Mom.  Your movers, Ryan, Noel, and David were so careful, efficient, and polite.  We appreciated Ryan's eye for detail and placement of furniture. Oh my!....

Anne Jackson

What if someone takes advantage of me during this process?

We have been around since 2004.  We don’t take advantage of our clients or we wouldn’t be in business.  Word of mouth referrals are very important to us!

  • we are insured with 2 million dollars liability
  • pleased to provide letters of reference from past clients
  • adhere to the strict Code of Ethics as members in good standing of the National Association of Senior Move Managers and Professional Organizers of Canada

As you know, this has been extremely difficult on all of us - but mostly my dad.  What a year it has been for all of us as we still are grieving the loss of my mom.  Honestly - I am not sure what we would have done without Senior's Move.  It has made this difficult situation just a little bit easier - especially since we are all located all over the place and the time of year has been really hard on all of us to get home.  My dad obviously felt comfortable with you and it has made the world of difference.  It seems like the finish line is in sight and hopefully without the pending ‘stress’ over his head - he can start to ‘adjust’ and move on with his life.  Anytime you want/need a reference, I know anyone from our family would happily provide it!

Trish Gallagher

A service like this is probably expensive.

You are paying for peace of mind.  When you hire Senior's Move, we guarantee that all the details will be looked after.  The t’s are crossed and i’s are dotted.  We take care of the whole rightsizing and move package if that is what you decide.

You are welcome to spread out the cost.  We require a down payment early in the process and rightsizing sessions are pay as you go.

We manage all the parties involved in you move process, and issue one invoice to cover all services.

We are detail orientated.  We remember to book the elevators and we're sure there are enough wardrobe boxes on move day to accommodate all your clothing.  We supervise the movers as they blanket all your treasured furniture items and transport them to your new location.  No surprises!

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I cannot tell you how happy we are with the final product of mom and dad's new home.  It is absolutely beautiful in such a short period of time.  You ladies were so accommodating and understanding of the situation and made the transition the best it could possibly be.

Tracy Salmon

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Contact Us

The first step toward your goal is as easy as an email or phone call. We’ll discuss your needs and our services and determine together, the best way to proceed.

Our clients are our most important asset.

Call us at (519) 841-4914

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About Heart of the Matter

As we go about our daily work we are humbled by the lives that we are able to touch. Every client is a treasure and we truly enjoy our work days!
Heart of the Matter is truly God’s ‘Work in Progress’

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