Services

We have on hand basic supplies for labeling, filing and sorting.  We also look after garbage bags, donation bags and label maker supplies.  We bring along a basic inventory of bins and filing supplies.  If you wish to buy any supplies from our inventory that is always an option.

The scope of your project, your goals, how quickly you absorb information and make decisions, all play a part in how long your unique project will take. Time and cost can be reduced, if you are inclined to do some homework between sessions, though this is not required. We predict you will be surprised at how much is accomplished in just one session and this will inspire you to keep going!

We will proceed as quickly as your comfort level allows.  However, delays can occur if you are overly cautious, hesitant or not committed to the process. Extra time also mounts if you expand the scope of your project.

Each situation is different and each organizing project is designed around what works for your budget and desired level of participation. We are flexible and will provide whatever level of service you prefer.   For some help in clarifying the scope and length of your project, consider these questions:

• How long has the clutter been accumulating and how much space is affected?
• How willing are you to follow through on your organizer’s tips, systems and advice?
• How quickly can you make decisions, once presented with options and ideas?
• How long can you sit in one place and focus on a defined task?
• Do you seek beauty, perfection or merely functionality?
• How much time can you devote each week/month/quarter to working with your organizer?
• Will you make time to do any work on your own, between organizing sessions?
• How involved do you want to be in the process?
• Would you prefer that we merely assess your situation and offer suggestions to get you started?
• Do you foresee any situations that will cause delays in your project?

Chaos is expensive!

• Have you bought duplicate items you didn’t need because you can’t find what you want when you want it?
• Have you paid late fees because you lack a  system for making timely payments?
• Are you habitually late?
• Do you miss out on events and opportunities because of poor time and schedule management?
• Are family relations suffering because you are disorganized and your space is cluttered?

Quite possibly, you can’t afford not to hire a Professional Organizer!  This investment in yourself, will save you time and money.  With a place for everything and everything in its place, you can find what you need fast.  When your papers, supplies and other belongings are located conveniently to where they are needed, retrieval and clean up is simple and easy, increasing your productivity.  An added bonus is that after sorting, purging and organizing what remains, you can reduce your housework or office cleaning by up to 40%!  Your investment will likely be a drop in the bucket, compared to your improved peace of mind, which is priceless.

Many people are embarrassed about their clutter or perceived disorganization.  Don’t worry!  We’ve seen it all. There is no need to pre-organize before our visit, in fact we prefer if you don’t.  We need to feel your pain and see where systems break down in your space.   We bring all necessary tools with us.  Eat a good meal before we arrive and be sure to dress comfortably.  If we are organizing your garage or attic, you might want to wear clothes than can get dirty or dusty.   It is wise to think ahead to your evening meal and have something in the crockpot or ready to easily prepare.  You will be tired after making a lot of mental decisions.  We’ll arrive at the door with smiles on our faces, and trust that we can quickly put you at ease and that we can enjoy this experience together.  We want to be your success partners!

A Professional Organizer will arrive at your door at the agreed upon time. We don’t want you to feel overwhelmed, but rather comforted in knowing that we are there to partner with you. The consultation usually lasts approximately 45 minutes. It is free and there is absolutely no obligation beyond this initial meeting. You will be asked a lot of questions in order to get to know you and your situation. We want to learn what your motivation was for calling us and how we can assist you to reach your goals. We listen with not just our ears, but our hearts too! There is a lot of emotion involved in dealing with our stuff. We want to partner with you to get to the Heart of the Matter. We also want to be sure to put you at ease and answer all the questions that you have for us.

At the end of the consultation we’ll talk about the options for how we can proceed. We’ll present the package in more detail and be sure that you are clear on what’s what. If you are ready to proceed, we’ll look at our calendars together and set-up our first work day.

We will ask you to sign a Letter of Agreement.  This lays out details on what you can expect from us and what we expect from you.

In order to make our time together the most productive, we expect:

• Open communication about how we are/aren’t meeting your expectations
• Uninterrupted concentration during our appointments
• Completion of homework as agreed upon
• Receipt of payment as agreed

You can expect

• Complete confidentiality
• Caring and compassionate Heart of the Matter staff to partner with you
• Appointments scheduled to meet your needs
• Creative and innovative solutions to meet your needs
• Continuing interest in your situation, if you desire

We accept payment by cash, cheque or e-transfer.  Payment plans are available based upon individual client needs.  We are happy to discuss this with you further in person.  We ask for payment of the first session at the end of that session.

We arrive ready for action!  Once we address any questions or concerns that you may have, we get to work.  We have a tried and true process that we have been using for all of our years in business.  We’ll tweak it to meet your needs, but we believe in it and find it very efficient.  We’ll share the process with you, and mentor you as we use it for your project.  If we’re working together for a full day then we will take a lunch break at the agreed upon time.  Our staff brings their own lunch and we go out to our vehicle to eat, debrief our progress and confirm our plan of action for the 2nd half of the session.  This allows you to have a break yourself and to not feel that you need to entertain us, in your space, during the break.  At the end of the day our team leader will present you with an invoice, collect payment and confirm future dates for work sessions.